Communication Options (2)
This section deals with the various methods of communications options available to customers.
First Time Customers (21)
This section deals with issues that pertain to customers that are registering/playing for the first time.
Fraud & Scam Prevention (4)
This section contains the necessary correspondence templates to be used when performing the day-to-day tasks of fraud prevention and identity resolution.
'How To' Section (7)
This section includes all sorts of day-to-day operations documents that will help customers perform the tasks involved in playing/transacting
Miscellaneous (9)
Technical / Browser issues (7)
This section points out some of the more common problems that arise from the use of different browsers and web technologies.
Transactional Information (5)
This section includes standard responses to transaction-related queries, including pricing, banking, credit card issues, etc.
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